Contact questions, answered plainly.
What the form asks for, whether the phone number is always visible, and how long replies take. Short answers, no runaround.
Monday to Friday, 9:00 AM to 6:00 PM. On a phone, the number is a tap-to-call link. Outside those hours the inquiry form is the reliable option, and overnight messages are read the next working day.
Phone is the only method that skips the queue entirely. Calls are answered during staffed hours.
Best for attachments and long explanations, or when you want a written record of the exchange. The same one-business-day expectation applies.
742 Evergreen Terrace
Springfield, IL 62704
For records, invoices, and anything that needs a paper trail rather than a fast reply.
What the form actually asks for
Name, email, and a short description of your question. Phone number is optional and only used if you ask for a call back. One topic selection tells the team where the message should go.
Short on purpose: a long questionnaire tends to collect detail nobody reads until it is too late to help the conversation.
Pick a route, know where it goes
The topic field on the form sends your message straight to the right desk, so nobody forwards it twice.
Scope questions, budgets, and timelines. Include the shape of the project and any deadline you are working to; that is usually enough to answer on the first reply.
Something broken, slow, or behaving differently than before. A short description plus what you were doing when it started shortens the back and forth considerably.
Billing, invoices, mailing address, or anything that does not fit the first two rows. It still lands with a person rather than a queue, and it still gets the same reply window.
Most replies go out within one business day. A message submitted late Friday usually gets answered Monday. No method on this site promises around-the-clock response, and the timeline stated is the one the team works to.
Questions people ask before sending
The short answers below cover the two things that most often stop a first message: how to reach a person quickly, and what happens between hitting send and hearing back.
Expand any row for the detail. If your question is not here, the contact page routes it to a person, not a queue.
How do I reach a person fastest?
Call the phone number shown near the top of any contact page. On a mobile device it works as a tap-to-call link. Calls are answered during staffed hours, Monday to Friday from 9:00 AM to 6:00 PM. Outside those hours the inquiry form is the reliable option, and messages sent overnight are read the next working day. Phone is the only method that skips the queue entirely.
Is the phone number easy to find?
Yes. It appears near the top of every contact page rather than buried in the footer, and on mobile it is a click-to-call link. Hiding a phone number behind a form is a common frustration on business sites, and this one avoids it: the form and the number sit side by side so you can pick whichever suits you without hunting.
Can I contact you by email instead?
Yes. Email is listed alongside the form and phone, and it suits attachments, long explanations, or anyone who wants a written record. The same one-business-day expectation applies. If a thread needs a live conversation, expect the reply to suggest a call rather than stretching over several days of messages.
How long until I hear back?
Most replies go out within one business day. A message submitted late Friday usually gets answered Monday. If nothing arrives after a day, check your spam folder, and if it is still empty, a quick call is the fastest way to check the status. No method on this site promises around-the-clock response, and the timeline stated is the one the team works to.
What if I do not get a confirmation?
A missing confirmation screen usually means the submission did not send. Try once more, or call the number on the contact page to check whether anything arrived. If a second attempt also fails, email is a reasonable fallback while the issue is looked into. We never ask you to resend a message that is already in the inbox, so a phone call is the quickest way to confirm a message landed.
Where to send it
742 Evergreen Terrace
Springfield, IL 62704
Use this for correspondence and anything requiring a record. Visits are by appointment, so a call or a message first is the fastest way to arrange a time.
Still have a question? The team answers it directly.
If your question is not on this page, the contact page routes it to the right desk in one step. If you would rather talk, call the phone number above during staffed hours.